Fisem runs the whole visit for refrigeration, HVAC and catering service firms — schedule the engineer, work the sheet offline, capture the evidence, issue the certificate, raise the invoice. One system, from the phone call to the cash.
Most service firms run four systems and a WhatsApp group. The job lives in one, the asset history in another, the certificate in a folder and the invoice two weeks late. Fisem keeps the whole chain connected, so the office always knows what happened on site — and can bill it the same day.
Logged against the right customer, site and unit in seconds, with the contract and response clock already attached.
The visit, the sheet and the unit's history are on the tablet — and stay there when the signal goes.
Readings, photos, parts and the customer's signature come back attached to the job, not to an inbox.
Labour, parts and cover are already priced. Approve and send — while the van is still on the estate.
Drag a job onto an engineer and the board re-reads itself — skills, patch, response clock and what is already booked. Changes reach the van straight away.
Plant rooms, basements and cold stores have no signal. The app carries the visit, the sheet and the history, and syncs itself the moment there is a bar.
Every unit keeps its own record: what it is, what was fitted, what it read last time and what it cost to keep alive. Scan the nameplate and it opens.
Statutory checks run to each unit's own interval, not to one contract date. Fisem tells you what falls due, and stops a certificate leaving without the evidence behind it.
Cover, response times and visit frequencies live on the contract. The year's visits generate themselves, and the engineer sees on site what is covered and what is chargeable.
Stock moves off the van as it is fitted, quotes turn into jobs and jobs turn into invoices — so the margin on a visit is a number, not a feeling.
The office needs to see the whole day at once. The engineer needs one thing at a time, in gloves, with no signal. Fisem is built for both.
Every engineer, every job, every clock in one view — colour-coded by where it stands. Drag a job onto a name and the van knows before you put the phone down.
Statutory lines are marked in red. Results, readings and photos go straight onto the row as you work — offline, then synced when there is signal.
Built from the evidence already captured, checked against the engineer's qualification, and sent to the customer before the van moves.
Refrigerant records, pressure systems, electrical inspection, gas safety — each with its own interval, its own evidence and its own consequence for getting it wrong. Most service software treats them as a note on a job. Fisem treats them as the thing the whole record is built around.
Every plan includes the full feature set — compliance, contracts, stock and invoicing. First 30 days free on every plan. £18 per extra user per month on any plan.
More than 30 users? Contact us — we will build an Enterprise plan around your team.
Fisem ships with the categories, maintenance templates and compliance regimes your trade already uses. You are not configuring a platform — you are switching one on.
Import the customer, site and equipment lists you already keep. We will map a messy spreadsheet for you if that is what you have.
Choose refrigeration, HVAC, catering or cold storage and the right categories, checks and templates load themselves. Nothing you don't need appears.
Engineers sign in on any tablet or phone and start their day. Most are working the first sheet inside ten minutes.
Set yourself up in minutes and start straight away, or send us a message and we will come back to you with the answer to whatever is keeping you on the fence.
Start free, bring one contract across, and see what a week looks like when every job, asset and certificate lives in the same place.
Fisem is built and supported by YNK Digital.